Refund & Return Policy

At "The Dream Seam", we take immense pride in our craftsmanship and 15+ years of embroidery experience. Because many of our products are personalized or custom-made, please review our policy regarding returns, exchanges, and cancellations.

Custom & Personalized Items (Non-Refundable):Due to the bespoke nature of personalized and custom-embroidered items, all custom sales are final. We cannot accept returns or exchanges on custom items unless an error was made on our part or the item arrives defective/damaged.

Proof Approvals: Please carefully review all digital proofs, spelling, and design details sent prior to production. Once a digital proof is approved by the customer, edits or cancellations cannot be made.

Craft Supplies & Non-Custom Good 14-Day Return Window: Unopened, unused embroidery supplies (threads, stabilizers, needles, blanks) and non-customized stock items may be returned within 14 days of delivery.

Return Conditions: Items must be in their original packaging and condition. Return shipping costs are the responsibility of the customer unless the return is due to our error. Damaged or Incorrect Orders If your order arrives damaged during shipping or if there is an error with your embroidery that differs from your approved proof:

1. Contact us within 5 business days of receiving your package at `orders@thedreamseam.com`. 
2. Include your order number and clear photos showing the issue or damage. 
3. We will immediately arrange a replacement or refund for verified defective items.